Several months ago, back in January, I applied for the brand spanking new Virgin America Visa Card. I've always been a fan of their airline, and their customer service has always been spot on. It only made sense to apply for this card. Plus, it looked damn sexy!
Thankfully for my good credit, I was approved! The excitement started to sink in, and checking the mail became fun again. Then, it arrived! I tore open the UPS envelope, pulled out the beautiful packet it came in, and set my eyes on...a card that looked nothing like the one they advertised.
In the image above, which I posted on Google+, you can see the advertised card on the left, the card that I received on the right. Aside from the obvious differences, you may also notice that the plastic is already peeling/chipping. Sure, nothing is ever exactly as they're advertised, and some may not care too much for the look of their credit card, but for a high profile company like Virgin America, I expected better.
They listened, I think.
Fast forward to today, I received an email letting me know that they've 'enhanced the look' of the Virgin America Visa Card, and it should be arriving in the next few weeks! An image posted to Twitter shows what could be the enhanced card design. If this is the new card, it still doesn't match the advertisement, but it sure looks a heck of a lot better than what they originally sent out. Once I receive my enhanced card, I'll be sure to update this post!
Why the blog post?
You may be wondering why I'm writing this blog post. Well, I'm not 100% sure. It's not often that companies listen to their customers, so I figured I'd give a virtual fist bump to Virgin America for correcting their mistake. Sure, it would have been better if the mistake was never made, but good on you for listening, Virgin America!